Frequently Asked Questions

Your guide to shopping with Neuro

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our specific brand measurements for the best fit.

Do you offer international shipping?

Yes, Neuro ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for split-payment options.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.